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new boat buying process
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Wayne.B
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new boat buying process
On 07 Oct 2003 14:42:09 GMT,
(Gould 0738) wrote:
True enough, but would other companies have treated the owners so badly?
The mishandling of the situation can be laid at the doorstep of the individual
sales agency. The builder was responsible for the original error, the error in
judgment and
in customer relations was the result of dealing with a particular branch of a
particular business. It's like any other product. If you bought a Buick from a
bad
dealer it reflects most directly on the dealer and not at all on the Buick
factory; but it is likely to leave you, individually, somewhat soured on buying
another Buick. Did the guy who bought a Buick from the dealer on the other side
of town get screwed or get a "bad car" because that dealer's competitor is a
schmuck? Of course not.
==============================
Manufacturers in ANY business have a responsibility to their customers
to ensure that dealers are chosen carefully and held to high
standards. For most customers the dealer is the only part of the
corporation they ever see.
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new boat buying process