"Gould 0738" wrote in message
IIRC, this whole incident happened on a weekend, and before Monday morning
the
outraged consumer had already waded in to the Internet with a story of
woe.
That was the last we heard from the consumer.
Could it be that when managment got its hands on the situation things got
straightened out pretty quickly?

No.... there was more time passed than that........ read the story again.
And she *was* heard from again - to say that Bayliner had settled the matter
to her satisfaction - finally. IMHO it was the printing of the story and
the ****storm it ws starting to cause, that got the factory reps off their
asses to resolve the matter. I'm not sure if they got a lawer either - I
seem to think they did.

-W