I would agree in this case. My motto is...if you are treated
fairly...return the favour.
Besides, you may need them again for help, warranty replacement...whatever.

Gary Warner wrote in message
...


Friday Ethics Question:



I ordered parts worth over $1000 to make a trailer. When we went to pick
them up one of the parts, a brake actuator, worth about $135 was the one
we
ordered but not the right part for the job. The company agreed that there
was no way for me to know this was the wrong part and agreed that they
should have know and advised us. They gave us a refund for the incorrect
part and said they would ship - at their expense - the correct one.



Yesterday a package arrived with the replacement part and another item we
had ordered. They paid the shipping, as they said they would, and they
charged us for the new item. But they did not charge us for the new
actuator.



So the basic question is: If a company sends you something and forgets to
charge you, do you tell them? And even more telling, WHY?