DSK wrote:
Dave wrote:
I have an ancient autohelm 1000, probably built when the boat was in
1979.
It stopped working last weekend, so I sent it in to Raymarine for repair.
The day after they got it I got a call from the repair technician. He
said
they no longer stock parts for such an old model. But he took it apart,
found a wire that needed to be soldered, made the repair, and said he'd
charge me a modest hourly repair charge. And he'd send it back by
overnight
(my cost of course).

How many consumer electronics products do you get that kind of service
on?

What kind of service is so impressive?

He fixed the thing and is charging you for it, plus shipping. That
*should* be the way business is conducted.

Goodness, is everybody so corrupted by the
throw-it-away-and-buy-a-new-one attitude that it's "impressive" to
actually have a service technician who performs technical service??

DSK

Yes. We bought a new tv in Jan for the apt. and it went dead. I
sent in all the registration cards etc when we bought it. Emerson
refused to honor the warranty. Threw the thing out an bought a
Toshiba...