He fixed the thing and is charging you for it, plus
shipping. That *should* be the way business is conducted.


Dave wrote:
It should be, but seldom is. Particularly when you're dealing with a 27 year
old piece of gear. Matter of fact it's getting harder and harder to talk to
a real live person on such matters. And these guys call the morning after
they get the item.


Well, that sounds pretty good. At this point I can still
refuse to do business with an answering machine or with
"technical service" people who can't speak English, but it
seems the time is coming when I won't have that luxury.

Your experience speaks well for Raymarine.


Goodness, is everybody so corrupted by the
throw-it-away-and-buy-a-new-one attitude that it's
"impressive" to actually have a service technician who
performs technical service??

Dave wrote:
Unfortunately, yes.

And that explains the booming success of my relatively
modest engineering contracting... in the kingdom of the
blind, the one-eyed man is king!

A couple years ago, a storm ripped off some of our gutters.
I called literally every single gutter & home-repair company
in the phone book. Took about 3 weeks for somebody to call
back, another 2 or 4 weeks for the job to get done. 6 months
later, a gutter company guy called us about wanting to take
the job, when told he'd missed the boat by half a year he
grew irate with us! It's amazing the attitude that some
people bring to business....


katysails wrote:
Yes. We bought a new tv in Jan for the apt. and it went dead. I sent
in all the registration cards etc when we bought it. Emerson refused to
honor the warranty. Threw the thing out an bought a Toshiba...


Fortunately they're not expensive... still, that's rather
galling. Couldn't you just return it to the store and demand
a credit from your charge card? Some credit cards are very
good at that, unquestioned 90 day returns etc etc.

Regards
Doug King