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#11
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West Marine Really Sucks
"Parallax" wrote in message as expected. My boating needs are ussually sort of strange so I don't expect them to really be able to help with everything. ))) |
#12
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West Marine Really Sucks
I agree with you to the extent that I don't like to see big corporate
operators dominate a market and drive smaller retailers out of business, but in Panama City, FL, I haven't seen that to be the case, as we have at least five other marine supply retailers beside West, and one of them has two stores (Panama Marine). I also agree that their prices often seem to be significantly higher than those of the competition, even after taking out the BoatUS 15% rebate. But if they were trying to drive out the locals, wouldn't they use the Wal-Mart tactic of lowballing their prices to undercut the smaller operators? On the other hand, I have found them to be friendly, helpful, and knowledgeable, and they seem to carry a pretty good selection of products. In one recent case, they were willing to special-order a specific product I wanted that one of the local retailers wasn't interested in getting for me. They are also open Saturday and Sunday and stay open later weekdays than anyone else. I think your blanket criticism of West Marine is mostly unjustified. Steve H. "nospam" wrote in message ... Now they have driven all the small operations out of business and consolidated their monopoly by buying Boats U.S. can West Marine possibly get any worse? |
#13
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West Marine Really Sucks
I agree with you to the extent that I don't like to see big corporate
operators dominate a market and drive smaller retailers out of business, but in Panama City, FL, I haven't seen that to be the case, as we have at least five other marine supply retailers beside West, and one of them has two stores (Panama Marine). I also agree that their prices often seem to be significantly higher than those of the competition, even after taking out the BoatUS 15% rebate. But if they were trying to drive out the locals, wouldn't they use the Wal-Mart tactic of lowballing their prices to undercut the smaller operators? On the other hand, I have found them to be friendly, helpful, and knowledgeable, and they seem to carry a pretty good selection of products. In one recent case, they were willing to special-order a specific product I wanted that one of the local retailers wasn't interested in getting for me. They are also open Saturday and Sunday and stay open later weekdays than anyone else. I think your blanket criticism of West Marine is mostly unjustified. Steve H. "nospam" wrote in message ... Now they have driven all the small operations out of business and consolidated their monopoly by buying Boats U.S. can West Marine possibly get any worse? |
#14
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West Marine Really Sucks
On Mon, 02 Feb 2004 23:04:28 -0500, nospam wrote:
Now they have driven all the small operations out of business and consolidated their monopoly by buying Boats U.S. can West Marine possibly get any worse? Boater's World, here in Charleston, is doing quite nicely, actually. They really are the Kmart of the marine supply business with the significant difference of not having Kmart's low prices. Not true. Kmart has better quality stuff with brand names on them. They are totally indifferent to their customers, stocking only that which occupies shelf space for their preset time period--usually very short. No, indifferent is the wrong word. West Marine really is contemptuous of its customers.. I tried to get a Sani-Pottie 0-ring kit at Waste Marine, today. The snotty, snooty old boater curtly said, "No, that's pieces parts." to my request for the 0-rings or a kit of them to fix the potties they sell. The only potty kits on the wall are the ones they are stuck with when someone orders something, then refuses to pay $70 for a plastic bag with a few rubber parts in it from Peggie's old toilet company. Some of those bags are brown from old age....but the price stickers are kept up-to-date, of course. While one occasionally encounters a friendly, knowledeable sales person they are usually staffed by underpaid people who neither know anything about nor care a whit about what they are selling. Nope, not here. There's a few "kids" who've been around boats, but most of the staff are nasty old boaters who bring their snotty, better-than-any-of-you attitudes to work with them. When someone wants to buy something from me, no matter who he is or what he looks like, you'll find me quite friendly and helpful, trying to pry loose some of his business and money. You gotta look like you "got it" at Waste Marine to get that "salesman smile". I think they get their customer attitude training from the Sea Ray dealers. I usually don't bother to get the sneer. I go see what I can find and get out as fast as I can. Since they are the only retailer left they control the products that come to market and they are not at all receptive to innovation or new products. Their market control actually stifles invention and innovation in marine products. Same old crap in our stores, too. Some of it they've been stuck with for years. Now if you really want to see a Waste Marine ripoff, it's really funny. They got these little plastic trashcans ($4 at any Dollar General) that someone made into a kinda flimsy bait bucket with a PVC overflow drain ($3 in pvc parts?) and a cheap little bilge pump ($29, even at Waste Marine?). They cut out the center of the trashcan cover and make a little flat lid that sits on, I kid you not, 3 little screws to get the bait out. It has a hole in the middle so they don't have to waste profit and add a handle. The handles are the flimsy plastic trashcan handles molded into the sides at the top where the lid fits on. Add a stick on label so noone thinks its a trashcan any more and, at Waste Marine, it's $294.95!!! VOILA! THE $300 TRASH CAN! Too funny....(c; You just KNOW some rich stupid ass is BUYIN' THEM, which is even more funny! They truly are a curse on all boaters and the sad part is I don't see a single thing that can be done about it. Where are you going to go--there is no more competition. Must be a nice position. No wonder Wall Street is rating them so highly. No wonder their profits are rising so astronomically--at your expense. Funny you should ask......(c; While looking for toilet parts for my SaniPottie, I walked by the amazingly expensive, high tech battery chargers, those $400+ "marine" chargers that put out 10A, sort of. LO AND BEHOLD they got VECTOR portable chargers, just like WalMart! No, wait, the Vector charger I bought from Wally World in another thread on here is the 2,10,20,40 amp model. It was $89. The biggest one Waste Marine had was the 2,10,20,35 amp model with only 4 buttons, not 5. I don't think it will provide 100 amps to crank an engine. The 35A model was $129.95! If they sold the 40A with cranking model, hell, who knows what it would cost! $159? $179? Wally World, $89.....$40 cheaper for the NEXT MODEL UP! Glad to get it out. Venting R Us. Beer? Wine? Something more powerful? Larry Larry W4CSC No, no, Scotty! I said, "Beam me a wrench.", not a WENCH! Kirk Out..... |
#15
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West Marine Really Sucks
On Mon, 02 Feb 2004 23:04:28 -0500, nospam wrote:
Now they have driven all the small operations out of business and consolidated their monopoly by buying Boats U.S. can West Marine possibly get any worse? Boater's World, here in Charleston, is doing quite nicely, actually. They really are the Kmart of the marine supply business with the significant difference of not having Kmart's low prices. Not true. Kmart has better quality stuff with brand names on them. They are totally indifferent to their customers, stocking only that which occupies shelf space for their preset time period--usually very short. No, indifferent is the wrong word. West Marine really is contemptuous of its customers.. I tried to get a Sani-Pottie 0-ring kit at Waste Marine, today. The snotty, snooty old boater curtly said, "No, that's pieces parts." to my request for the 0-rings or a kit of them to fix the potties they sell. The only potty kits on the wall are the ones they are stuck with when someone orders something, then refuses to pay $70 for a plastic bag with a few rubber parts in it from Peggie's old toilet company. Some of those bags are brown from old age....but the price stickers are kept up-to-date, of course. While one occasionally encounters a friendly, knowledeable sales person they are usually staffed by underpaid people who neither know anything about nor care a whit about what they are selling. Nope, not here. There's a few "kids" who've been around boats, but most of the staff are nasty old boaters who bring their snotty, better-than-any-of-you attitudes to work with them. When someone wants to buy something from me, no matter who he is or what he looks like, you'll find me quite friendly and helpful, trying to pry loose some of his business and money. You gotta look like you "got it" at Waste Marine to get that "salesman smile". I think they get their customer attitude training from the Sea Ray dealers. I usually don't bother to get the sneer. I go see what I can find and get out as fast as I can. Since they are the only retailer left they control the products that come to market and they are not at all receptive to innovation or new products. Their market control actually stifles invention and innovation in marine products. Same old crap in our stores, too. Some of it they've been stuck with for years. Now if you really want to see a Waste Marine ripoff, it's really funny. They got these little plastic trashcans ($4 at any Dollar General) that someone made into a kinda flimsy bait bucket with a PVC overflow drain ($3 in pvc parts?) and a cheap little bilge pump ($29, even at Waste Marine?). They cut out the center of the trashcan cover and make a little flat lid that sits on, I kid you not, 3 little screws to get the bait out. It has a hole in the middle so they don't have to waste profit and add a handle. The handles are the flimsy plastic trashcan handles molded into the sides at the top where the lid fits on. Add a stick on label so noone thinks its a trashcan any more and, at Waste Marine, it's $294.95!!! VOILA! THE $300 TRASH CAN! Too funny....(c; You just KNOW some rich stupid ass is BUYIN' THEM, which is even more funny! They truly are a curse on all boaters and the sad part is I don't see a single thing that can be done about it. Where are you going to go--there is no more competition. Must be a nice position. No wonder Wall Street is rating them so highly. No wonder their profits are rising so astronomically--at your expense. Funny you should ask......(c; While looking for toilet parts for my SaniPottie, I walked by the amazingly expensive, high tech battery chargers, those $400+ "marine" chargers that put out 10A, sort of. LO AND BEHOLD they got VECTOR portable chargers, just like WalMart! No, wait, the Vector charger I bought from Wally World in another thread on here is the 2,10,20,40 amp model. It was $89. The biggest one Waste Marine had was the 2,10,20,35 amp model with only 4 buttons, not 5. I don't think it will provide 100 amps to crank an engine. The 35A model was $129.95! If they sold the 40A with cranking model, hell, who knows what it would cost! $159? $179? Wally World, $89.....$40 cheaper for the NEXT MODEL UP! Glad to get it out. Venting R Us. Beer? Wine? Something more powerful? Larry Larry W4CSC No, no, Scotty! I said, "Beam me a wrench.", not a WENCH! Kirk Out..... |
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