Just got Internet service back. It has been down most of the day.

I had Verizon DSL installed at the shop three or four weeks ago. Love it.
Works fine, lasts a long time. Fast too.

Originally we ordered 2 phone lines with DSL on one of them.

Instead, Verizon installed 3 lines, two for phones and the other dedicated
to DSL.
It's called a "dry loop".

Anyway, it was working fine -- until today.

Then Verizon customer service called a week or so ago and said I was paying
more than I had to for the service. She said I really didn't need the
third, dry line and the DSL could be moved over to one of the telephone
lines. Made sense, since that is what we originally ordered.

However, I hesitated. The service has been so good, I hated to risk
screwing something up.
The customer service said it would be just as good. Finally talked me into
it. It was scheduled for this Wednesday and she said all I would have to
do is unplug the wireless router from one jack and plug it into another.
No changes in the computer were required. Sounds easy enough.

Verizon showed up today (two days early) and "moved" the service. Didn't
work. Changed some settings in the computer to go from a static IP to
something else. Still didn't work. This went on for hours.

The poor Verizon tech really wasn't a DSL guy, so he was following
instructions from Verizon's tech center. We finally gave up and tried to
reestablish connection on the original, dry line. But that wouldn't work
anymore because the configuration changes had been made to the computer
settings and router.

Poor tech felt bad. He arrived here with Internet service working perfectly
and left with it dead.
Didn't make his day.

I later called Verizon tech support myself and had him walk me through the
configuration and ISP assignments again. Much to my surprise ... it
worked! So it's up again .... until Wednesday.

Eisboch

On Mon, 22 Jun 2009 17:38:50 -0400, "Eisboch"
wrote:


I later called Verizon tech support myself and had him walk me through the
configuration and ISP assignments again. Much to my surprise ... it
worked! So it's up again .... until Wednesday.

Sometimes it's not clear when there's a screwup.
About a month ago my Comcast internet stopped working.
Odd, because usually I lose phone/TV/internet.
I gave it overnight to fix itself, then called.
The girl was sharp, and walked me through the unplug this and that,
which I had already done.
Didn't work of course.
Then she asked for the Mac address of my modem.
Found that with a magnifying glass, gave it to her, and she said
unplug the modem again for a few seconds.
It worked.
She said the Mac address had been deleted from the database.
Go figure.
I spent half my life in IT but never had any interest in comm stuff,
so I let the kids do it.

--Vic

On Mon, 22 Jun 2009 17:06:35 -0500, Vic Smith
wrote:

On Mon, 22 Jun 2009 17:38:50 -0400, "Eisboch"
wrote:


I later called Verizon tech support myself and had him walk me through the
configuration and ISP assignments again. Much to my surprise ... it
worked! So it's up again .... until Wednesday.

Sometimes it's not clear when there's a screwup.
About a month ago my Comcast internet stopped working.
Odd, because usually I lose phone/TV/internet.
I gave it overnight to fix itself, then called.
The girl was sharp, and walked me through the unplug this and that,
which I had already done.
Didn't work of course.
Then she asked for the Mac address of my modem.
Found that with a magnifying glass, gave it to her, and she said
unplug the modem again for a few seconds.
It worked.
She said the Mac address had been deleted from the database.
Go figure.
I spent half my life in IT but never had any interest in comm stuff,
so I let the kids do it.

--Vic

Comcast seems to have a hard time keeping mac addresses in their
database. Same thing has happened to me twice.

I think what happens is some entry-level dildo goes into delete
someone's mac address and inadvertently deletes someone else's.

On Jun 22, 4:38*pm, "Eisboch" wrote:
Just got Internet service back. *It has been down most of the day.

I had Verizon DSL installed at the shop three or four weeks ago. *Love it.
Works fine, lasts a long time. Fast too.

Originally we ordered 2 phone lines with DSL on one of them.

Instead, Verizon installed 3 lines, two for phones and the other dedicated
to DSL.
It's called a "dry loop".

Anyway, it was working fine -- until today.

Then Verizon customer service called a week or so ago and said I was paying
more than I had to for the service. *She said I really didn't need the
third, dry line and the DSL could be moved over to one of the telephone
lines. * Made sense, since that is what we originally ordered.

However, I hesitated. *The service has been so good, I hated to risk
screwing something up.
The customer service said it would be just as good. * Finally talked me into
it. * It was scheduled for this Wednesday and she said all I would have to
do is unplug the wireless router from one jack and plug it into another.
No changes in the computer were required. * Sounds easy enough.

Verizon showed up today (two days early) and "moved" the service. * Didn't
work. * Changed some settings in the computer to go from a static IP to
something else. * Still didn't work. * This went on for hours.

The poor Verizon tech really wasn't a DSL guy, so he was following
instructions from Verizon's tech center. * We finally gave up and tried to
reestablish connection on the original, dry line. *But that wouldn't work
anymore because the configuration changes had been made to the computer
settings and router.

Poor tech felt bad. *He arrived here with Internet service working perfectly
and left with it dead.
Didn't make his day.

I later called Verizon tech support myself and had him walk me through the
configuration and ISP assignments again. * Much to my surprise ... it
worked! * *So it's up again .... until Wednesday.

Eisboch

Richard. don't forget. What really made the whole situation worse was
while right in the middle of the mess. I called to ask about a guitar.
i couldn't have timed the call better.


Icing on the cake!

?;^ )

On Mon, 22 Jun 2009 16:00:09 -0700, jps wrote:

On Mon, 22 Jun 2009 17:06:35 -0500, Vic Smith
wrote:

On Mon, 22 Jun 2009 17:38:50 -0400, "Eisboch"
wrote:


I later called Verizon tech support myself and had him walk me through the
configuration and ISP assignments again. Much to my surprise ... it
worked! So it's up again .... until Wednesday.

Sometimes it's not clear when there's a screwup.
About a month ago my Comcast internet stopped working.
Odd, because usually I lose phone/TV/internet.
I gave it overnight to fix itself, then called.
The girl was sharp, and walked me through the unplug this and that,
which I had already done.
Didn't work of course.
Then she asked for the Mac address of my modem.
Found that with a magnifying glass, gave it to her, and she said
unplug the modem again for a few seconds.
It worked.
She said the Mac address had been deleted from the database.
Go figure.
I spent half my life in IT but never had any interest in comm stuff,
so I let the kids do it.

--Vic

Comcast seems to have a hard time keeping mac addresses in their
database. Same thing has happened to me twice.

I think what happens is some entry-level dildo goes into delete
someone's mac address and inadvertently deletes someone else's.

Comcast seems to be inconsistent in some ways. My brother, who is a
big time IT type, has all kinds of problems with Comcast, but I know
people next town over that just rave about their service.

Weird. Kind of like a 50/50 thing - you either like their service or
hate it.

I've had Charter now for a few years and it's been ok - the speeds are
never consistent, but as least I'm getting 75% of what I'm paying for
instead of the 50% I used to get.