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#21
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Evinrude FICHT beats out Yamaha in JD Powers survey
"K Smith" wrote in message ... snip And thanks to all!!! so just to keep the record straight; again Billgran has been caught spamming this NG with deceptive Ficht BS, as he has from the beginning of this consumer funded disaster. Don't buy Ficht no matter what new name they put on it!! from anyone, not ever!!!! K I always wondered if these surveys were like getting "voted Motor Trend Car of the Year". :-) Anyway they don't really address the issue with the DFI motors, reliability. This is more an initial quality thing. And it shows that most boat buyers are sort of clueless. The DFI motors have a lot of very nice performance attributes. Lower gas and oil consumption, although did merc ever figure out why some Optimaxes were sucking oil? No smoke, nice smooth idle, start right up without having to know the magic spell. The only negative aspect was weight to some extent, and medium to long term reliability. Yes I know Ficht had a bad early life failure rate, but incompetent management could screw up a concrete block. In a few years we will know if the Bombardier Ficht and ETech motors are in fact reliable in normal service. Of course I wonder if there will ever be 20 year old Fichts and Optimaxes buzzing around minnesota lakes like there are 20 year old carb'd motors. Or will 2 stroke outboards go the way of 2 stroke motorcycles. Killed by zealous bureaucrats in the name of Sacred Gaia. We shall see what we shall see. del cecchi |
#22
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Evinrude FICHT beats out Yamaha in JD Powers survey
Jack Rye wrote:
J.D. Power and Associates Reports: Yamaha Sweeps Outboard Engine Awards New Boat Owners Report Fewest Problems With Four-Stroke EFI Engines FOR IMMEDIATE RELEASE: September 4, 2002 WESTLAKE VILLAGE, Calif.-Yamaha ranks highest in both two- and four-stroke outboard engine categories, according to the J.D. Power and Associates 2002 Marine Engine Competitive Information StudySM released today. The study is based on responses of nearly 12,000 consumers who purchased a new boat during the 2001 calendar year. Boat owners were asked about their on-the-water experience with their new outboard, sterndrive or inboard boat engines. Study results were calculated using an engine performance index, which includes eight engine attributes: ease of starting when engine is cold; ease of starting when engine is hot; quietness of the engine at cruising speed; ability of boat to accelerate rapidly; cruising speed of boat; engine fumes; cruise time/range between fuel stops; and the standard warranty coverage of the engine. Yamaha achieves the highest index score among two-stroke outboard engines, with high marks for reliability, ease of starting, and ability to accelerate rapidly, as well as warranty coverage and claim handling. Evinrude, with high marks for engine cruising speed, and Mercury, with strong performance in fuel economy and low engine fumes, follow Yamaha in the two-stroke engine segment rankings. In the four-stroke engine segment, Yamaha has strong performance in nearly every key engine attribute measured, particularly in the ability to accelerate rapidly and for cruising speed. Honda and Evinrude follow Yamaha in the four-stroke engine rankings. Honda receives high marks for quietness at cruising speed and low engine fumes. Since there are only two sterndrive engine manufacturers and three inboard engine manufacturers, no index scores were calculated or awards given in these segments. However, Volvo Penta performs particularly well in the sterndrive segment. Volvo is noted for ease of starting, rapid acceleration, cruising speed, fuel economy and warranty coverage. All three of the ski/wakeboard engine manufacturers-PCM, Indmar and Mercruiser-fare well in the inboard segment. PCM, the engine used in Correct Craft ski boats, performs particularly well in ease of starting, rapid acceleration and warranty coverage. Of the three major engine categories measured, consumers are most pleased with inboards, followed by sterndrives and outboards. Owners of ski/wakeboard boats equipped with inboard motors are not only significantly more satisfied with their engines, but also report less than half the number of problems than did owners of sterndrive- and outboard-powered boats. One issue boat owners repeatedly raised in the study is that the engine doesn't have enough power for the size of the boat or for their overall boating needs. "The study clearly indicates that consumers who select their own engine are significantly more satisfied with their propulsion than those who opt for the base boat-engine package," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "The importance of installing an engine with sufficient power cannot be overstated because it impacts so many elements of the boating experience. An underpowered boat will be a disappointment for the owner every time it's used and reflects poorly on both the engine and boat brands." The study indicates that engine warranty coverage, which includes the way warranty claims are handled, rates lower than any other engine-related attribute. "Handling warranty claims is one of the most important attributes in the minds of boat owners," Sorensen said. "People who buy boats also buy automobiles, and they're used to a much higher standard in both service and warranty-related performance. If marine engine manufactures want to build or even maintain customer loyalty, this is one key area to pay attention to. Given the importance to the owner, there are many manufacturers that need to make a concerted effort to improve in this area." Regarding quality, one-third of outboard-powered boat owners report engine-related problems. Owners of new boats with four-stroke electronic fuel injection (EFI) outboard engines report the fewest number of engine problems, while owners of boats with two-stroke carburated outboard engines report the most problems, according to the study. Consumers who purchased a new boat equipped with a two-stroke outboard engine report twice as many problems as those who purchased a boat equipped with a four-stroke outboard engine. In general, the study finds that for both two- and four-stroke engines, the larger the engine, the fewer the reported problems. "Among the five technologies used in outboard engines, the quality level of four-stroke EFI and carburated engines is unparalleled," Sorensen said. "In additional to quality, four-stroke engines are cleaner and quieter than two-stroke engines and are very fuel efficient. The fact that they weigh and cost more, and don't accelerate as rapidly as two-strokes is not much of a deterrent for many boat owners." Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: or . No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpa.com & the paying winner is??? K Jack "Billgran" wrote in message news FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. |
#23
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Evinrude FICHT beats out Yamaha in JD Powers survey
Harry Krause wrote:
On Fri, 31 Oct 2003 19:28:34 -0500, Harry Krause wrote: Gould 0738 wrote: So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" I participated in a Powers survey on my Yamahfa F225. It was straightforward and met generally accepted, legit survey standards. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. Make that a 1-10 scale, not a 1-20 scale. Sheesh. And thanks to all!!! so just to keep the record straight; again Billgran has been caught spamming this NG with deceptive Ficht BS, as he has from the beginning of this consumer funded disaster. Don't buy Ficht no matter what new name they put on it!! from anyone, not ever!!!! K |
#24
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Evinrude FICHT beats out Yamaha in JD Powers survey
Harry Krause wrote:
Gould 0738 wrote: So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" I participated in a Powers survey on my Yamahfa F225. It was straightforward and met generally accepted, legit survey standards. Lies upon lies nothing more!! Harry does not & probably never will "own" any OB nor boat. BS absolute BS he slimes his way into the graces of real boat owners, then pretends it's "his" boat till they shop him & tell him to **** off. It happened very quickly with the lie lobster boat but because the real owner of the Parker is obviously a busy bloke it's taking longer this time, so the liar of all time has a problem he can't explain why the boat isn't used, so he reverts back to his original lie that he's using "his" other lie the custom naval architect designed & custom built 36ft lobster boat. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. Gee he's seen the survey form?? probably not!! more likely it's been in a boating magazine where he gathers many of his lies. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. Another "I am" lie from Harry!!! Is there no end to his BS!!! He can't write, has never written nor understood anything here, he just pastes deceptive lefty articles or plagiarises others in the NG. He's near illiterate proving once & for all the reason he can't substantiate any of his education lies from 3 yrs of med to 4 degrees 2 masters is because it's ALL untrue. I have to comment this time even Chuck, an actual real writer, can't stay silent, good on ya Chuckster. K |
#25
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Evinrude FICHT beats out Yamaha in JD Powers survey
Jack Rye wrote:
.D. Power and Associates Reports: Technology Plays Major Role in Marine Engine Purchase Decisions by Consumers Evinrude and Yamaha Rank Highest in Customer Satisfaction Among Outboard Engines and Pleasurecraft Engine Group Ranks Highest Among Inboard Engines FOR IMMEDIATE RELEASE: October 30, 2003 WESTLAKE VILLAGE, Calif.-Less than one-third of boat owners indicate that they thoroughly understand the benefits of different marine engine technologies available on the market today and that engine technology plays a major role in their engine purchase decision, according to the J.D. Power and Associates 2003 Marine Engine Competitive Information StudySM released today. Among the more than 10,000 boat owners who responded to the survey, only 30 percent report that they thoroughly understand the benefits of engine technologies such as direct injection, electronic fuel injection, and two- and four-stroke. More than 20 percent of boaters indicate that they do not have a sound understanding of engine technologies. While only about one-quarter of first-time boat buyers indicate that their marine engine purchase decision was impacted by technology, that number more than doubles for buyers who have previously owned a marine engine. "Technology, particularly two-stroke direct injection (DI) and four-stroke electronic fuel injection (EFI), is having a major impact on the engines consumers shop for and ultimately purchase for their new boat," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "The industry still has some work to do in educating consumers on the pros and cons of each of the technologies. First-time boat buyers definitely should be made more aware of the benefits of high-technology engines and the drawbacks of carbureted engines." The study finds that engine technology affects the engine purchase decisions of coastal fishing, pontoon and fiberglass bass boat owners to a higher degree and to runabout and express cruiser boat owners to a lesser degree. Among the five technologies used in outboard engines, owners of new boats with four-stroke EFI outboard engines report the fewest number of engine problems, while owners of boats with two-stroke carburated outboard engines report the most problems. "The four-stroke electronic fuel injection engines set the benchmark when it comes to quality," Sorensen said. "They are very reliable, run clean and quiet, and are very fuel efficient. The trade-off is that they're bigger and heavier, cost more and don't accelerate as rapidly as two-strokes." Among the three major engine categories measured, consumers are most pleased with inboards, followed by outboards and sterndrives. Owners of ski/wakeboard boats equipped with inboard motors are not only significantly more satisfied with their engines, but also report less than one-half the number of problems than do owners of sterndrive and outboard-powered boats. One issue boat owners repeatedly raise is that the engine doesn't have enough power for the size of the boat or for their overall boating needs. Under powering a boat negatively impacts some of the most important attributes, such as acceleration and cruise and top-end speed. "Boat dealers are increasingly listening to consumers, trying to understand where and how they plan to use their new boat so they can find the proper boat/engine fit for their needs," said Sorensen. "But there still is some work to be done. The engine impacts so many elements of the boating experience that it is absolutely vital that boat dealers make sure their customers are getting the right boat/engine package." The study is based on responses from consumers who purchased a new 2002 or 2003 model-year boat between January 2002 and February 2003. Boat owners were asked about their on-the-water experience with their new outboard, sterndrive or inboard boat engines. Study results were calculated using an engine performance index, which includes eight engine factors: ease of starting when engine is cold; ease of starting when engine is hot; quietness of the engine at cruising speed; ability of boat to accelerate rapidly; cruising speed of boat; engine fumes; cruise time/range between fuel stops; and the standard warranty coverage of the engine. Evinrude ranks highest among two-stroke outboard engines, with high marks for cruise time/range between fuel stops and lack of engine fumes. Yamaha follows Evinrude in the two-stroke engine segment rankings. Yamaha receives high marks for quietness at cruising speed, ease of starting when hot and standard warranty coverage. Yamaha ranks highest in the four-stroke engine segment for the second consecutive year. Yamaha has strong performance for ease of starting when cold and cruising speed. Honda, which follows Yamaha in the four-stroke outboard rankings, receives high marks for cruise time/range between fuel stops and standard warranty coverage. Pleasurecraft Engine Group (PCM) ranks highest among inboard engines, receiving high marks for all key engine attributes measured. Indmar, which follows PCM in the rankings, performs well in for cruise time/range between fuel stops and standard warranty coverage. Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. Media e-mail contact: or No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. Jack thanks Jack good pastes. K "Jack Rye" .# wrote in message news:lguob.37962$Rd4.2160@fed1read07... J.D. Power and Associates Reports: Yamaha Sweeps Outboard Engine Awards New Boat Owners Report Fewest Problems With Four-Stroke EFI Engines FOR IMMEDIATE RELEASE: September 4, 2002 WESTLAKE VILLAGE, Calif.-Yamaha ranks highest in both two- and four-stroke outboard engine categories, according to the J.D. Power and Associates 2002 Marine Engine Competitive Information StudySM released today. The study is based on responses of nearly 12,000 consumers who purchased a new boat during the 2001 calendar year. Boat owners were asked about their on-the-water experience with their new outboard, sterndrive or inboard boat engines. Study results were calculated using an engine performance index, which includes eight engine attributes: ease of starting when engine is cold; ease of starting when engine is hot; quietness of the engine at cruising speed; ability of boat to accelerate rapidly; cruising speed of boat; engine fumes; cruise time/range between fuel stops; and the standard warranty coverage of the engine. Yamaha achieves the highest index score among two-stroke outboard engines, with high marks for reliability, ease of starting, and ability to accelerate rapidly, as well as warranty coverage and claim handling. Evinrude, with high marks for engine cruising speed, and Mercury, with strong performance in fuel economy and low engine fumes, follow Yamaha in the two-stroke engine segment rankings. In the four-stroke engine segment, Yamaha has strong performance in nearly every key engine attribute measured, particularly in the ability to accelerate rapidly and for cruising speed. Honda and Evinrude follow Yamaha in the four-stroke engine rankings. Honda receives high marks for quietness at cruising speed and low engine fumes. Since there are only two sterndrive engine manufacturers and three inboard engine manufacturers, no index scores were calculated or awards given in these segments. However, Volvo Penta performs particularly well in the sterndrive segment. Volvo is noted for ease of starting, rapid acceleration, cruising speed, fuel economy and warranty coverage. All three of the ski/wakeboard engine manufacturers-PCM, Indmar and Mercruiser-fare well in the inboard segment. PCM, the engine used in Correct Craft ski boats, performs particularly well in ease of starting, rapid acceleration and warranty coverage. Of the three major engine categories measured, consumers are most pleased with inboards, followed by sterndrives and outboards. Owners of ski/wakeboard boats equipped with inboard motors are not only significantly more satisfied with their engines, but also report less than half the number of problems than did owners of sterndrive- and outboard-powered boats. One issue boat owners repeatedly raised in the study is that the engine doesn't have enough power for the size of the boat or for their overall boating needs. "The study clearly indicates that consumers who select their own engine are significantly more satisfied with their propulsion than those who opt for the base boat-engine package," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "The importance of installing an engine with sufficient power cannot be overstated because it impacts so many elements of the boating experience. An underpowered boat will be a disappointment for the owner every time it's used and reflects poorly on both the engine and boat brands." The study indicates that engine warranty coverage, which includes the way warranty claims are handled, rates lower than any other engine-related attribute. "Handling warranty claims is one of the most important attributes in the minds of boat owners," Sorensen said. "People who buy boats also buy automobiles, and they're used to a much higher standard in both service and warranty-related performance. If marine engine manufactures want to build or even maintain customer loyalty, this is one key area to pay attention to. Given the importance to the owner, there are many manufacturers that need to make a concerted effort to improve in this area." Regarding quality, one-third of outboard-powered boat owners report engine-related problems. Owners of new boats with four-stroke electronic fuel injection (EFI) outboard engines report the fewest number of engine problems, while owners of boats with two-stroke carburated outboard engines report the most problems, according to the study. Consumers who purchased a new boat equipped with a two-stroke outboard engine report twice as many problems as those who purchased a boat equipped with a four-stroke outboard engine. In general, the study finds that for both two- and four-stroke engines, the larger the engine, the fewer the reported problems. "Among the five technologies used in outboard engines, the quality level of four-stroke EFI and carburated engines is unparalleled," Sorensen said. "In additional to quality, four-stroke engines are cleaner and quieter than two-stroke engines and are very fuel efficient. The fact that they weigh and cost more, and don't accelerate as rapidly as two-strokes is not much of a deterrent for many boat owners." Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: or . No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpa.com Jack "Billgran" wrote in message news FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. |
#26
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Evinrude FICHT beats out Yamaha in JD Powers survey
Rick wrote:
K Smith wrote: You will say & do most anything ... This is one of the many times when you would have benefited by keeping very quiet ... As one of those here who notice that every single time you post something you make a complete fool of yourself let me share a quote I heard this morning that applies your posts: "Insanity is defined as doing the same thing over and over and expecting the results to be different." The results of your posts don't change, K. Rick So in comes the other liar!! The one who comes here & for a long time pulls off the BS story that he's a marine diesel engineer, not a mechanic mind, nothing less than a tertiary educated engineer. He was outed when he tried to grandiose himself Harry style, by telling one too many lies. He honestly had no clue that diesel engines advance the injection timing as the revs rise exactly the same as the spark advances in a petrol engine. Honestly what is it about these simpletons that they just have to make over the top claims about themselves, or in Harry's case even his late Dad, damn Harry has even appropriated his treating psychiatrist as his "bride", Tony Soprano style!! I tell the blokes & they laugh till they cry; just as they did when it transpired the OMC mechanics didn't have a clue how nor why their own 2 strokes idled & the risks attached thereto. So the fact that you aren't happy with me for outing you as the not even qualified grease monkey (because even a diesel shop junior apprentice knows about injection timing advance) that you aren't. I'll display that badge with honour & thanks. Brain dead decky or bilge cleaner on what a "wooden" tug?? too funny honestly in Harry's class were it possible because when it comes to false claims & lies Harry is in a class of his own, the only class he's ever attended:-) If it hurts, good; you shouldn't tell lies young fella!! K |
#27
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Evinrude FICHT beats out Yamaha in JD Powers survey
Rick wrote:
"Insanity is defined as doing the same thing over and over and expecting the results to be different." The results of your posts don't change, K. Looks like the content doesn't either. Rick Ah Ha trying the old Harry trick of not quite denying the facts but pretending you could, don't be a shy liar go for it I'll deal with them one by one for you as I always do with Harry's, yes Rick pastes & all. Ricky really did loose that number. K |
#28
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Evinrude FICHT beats out Yamaha in JD Powers survey
"Harry Krause" wrote in message I see a lot of these kind of surveys and I even write some from time to time. Reason enough to toss it in the trash. |
#29
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Evinrude FICHT beats out Yamaha in JD Powers survey
If you go to JD Powers web site they have reviewed many different models and
products ( http://www.jdpower.com/cc ). If the survey was controlled by the manufacturer, I would not have expected Sea Ray to come in number 1, and Bayliner and Maxum to be next to the last, since they are all owned by Ok. From the top. JD Powers does not directly compare products. They collect and compare "Customer Satisfaction Surveys". Can we agree on that? If so, on to point two. If not, let me know. Point two: None of the people they are surveying are directly comparing two or more products either, (in most cases). They own a new brand X car, boat, motorcycle, Frisbee, or what not and they get a survey. These people have no idea based on actual usage experience how their product compares to the competition. (They probably think their product is either the best, or the best deal at the time they buy it.) Can we agree that the survey respondents are, in the vast majority of cases, not comparing two products? If so, on to point three. If not, let me know. Point Three: Powers assembles rankings based not on how the products actually compare, but on how many bubbling, glowing, happy-owner responses it gets on the various products. Can we agree on this? If so, on to point four. Point Four: The nature of the questions that are asked in the survey will influence the type of responses that come in. Take a product with a known defect in, say, the "on" switch. The failure rate is 50%, and the factory is hustling to do recalls as fast as possible. You want that product to do poorly? You ask, "How would you rate the reliability of the On switch?" You want that product to show pretty well? Don't ask about the reliablity of the On switch, ask whether the factory and dealer have been quick to respond when repairs are needed. Throughout the entire process, JD Powers is creating a product and selling it. |
#30
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Evinrude FICHT beats out Yamaha in JD Powers survey
Clams Canino wrote:
Karen, I know for a *fact* that Harry owned an early Opti. I don't agree with his OT provoking. But I know what I know too. -W "K Smith" wrote in message ... Harry Krause wrote: Gould 0738 wrote: So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" I participated in a Powers survey on my Yamahfa F225. It was straightforward and met generally accepted, legit survey standards. Lies upon lies nothing more!! Harry does not & probably never will "own" any OB nor boat. BS absolute BS he slimes his way into the graces of real boat owners, then pretends it's "his" boat till they shop him & tell him to **** off. It happened very quickly with the lie lobster boat but because the real owner of the Parker is obviously a busy bloke it's taking longer this time, so the liar of all time has a problem he can't explain why the boat isn't used, so he reverts back to his original lie that he's using "his" other lie the custom naval architect designed & custom built 36ft lobster boat. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. Gee he's seen the survey form?? probably not!! more likely it's been in a boating magazine where he gathers many of his lies. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. Another "I am" lie from Harry!!! Is there no end to his BS!!! He can't write, has never written nor understood anything here, he just pastes deceptive lefty articles or plagiarises others in the NG. He's near illiterate proving once & for all the reason he can't substantiate any of his education lies from 3 yrs of med to 4 degrees 2 masters is because it's ALL untrue. I have to comment this time even Chuck, an actual real writer, can't stay silent, good on ya Chuckster. K No Clams you "know" he came across an old Opti manual that he may or may not have doctored, he's the master of fakes see below; that's all & he probably got it from the real owner of the seapro, because he never was. Several people checked rechecked & checked again at the time & none of his BS stacked up as it never will. That's small beer compared to lengths he's gone to in the past to try & carry off his deceptions. Posted pics of the "under construction" lobster boat hull true he's full of it, posted pics of the Hatt 43 then someone recognised them as stolen from a website, whereupon the liar claimed his was a sister ship so it didn't matter that he'd tried to pass them off as his own boat, then the infamous false pics of the seapro along with your manual no real evidence at all, just more proof of his lying & the lengths he'll go to. He claimed it was registered in his "wife's" name that's why nobody could verify it, yet no evidence at all. In the real world it's excluded by the self serving rule, as it should be. People have tried over the years to "independently" verify his claims & everyone that's each & everyone has drawn a blank, no rego records, no evidence of even attending any of his claimed education places (don't be fooled by his privacy crap). Harry was as famous as his fabricated father according to him, remember we're dealing with a "semi professional" racing car driver in Harry:-), yet zip nothing not a zot!! Posts like he'd rather face Cape Horn a third time than go to sea in a Bayliner, come on you're a real boatie Clams haven't you noticed this bloke doesn't even take baths??? The father's biggest dealership in the NE?? ran for 30 yrs??? the father even got a fire tug welcome when he entered NY harbour having crossed the Atlantic (in winter of course I mean why not?? once BS is unbelievable it can't become more unbelievable:-)) in a 22 ftr with a couple of OBs on it? He even accused Mark of committing phone offenses against his wife trying to prop up the wife story till he went too far & claimed the FBI were on to whereupon Mark called a halt. Of course the obvious question was if his wife had phones in the name Krause then how come the claimed boat records could never be found??? liars just go away when cornered as he did on that occassion. Truly don't be taken in, not ever, if Harry says it's raining look out the window yourself. No matter I'm nothing if not fair he can lead us to independently verifiable material any time he likes, what is it?? don't know yet; let him try something & we'll certainly have a good look at it. K K |
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