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#11
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Of course you should pay. (It might be a test!)
==== Charles T. Low - remove "UN" www.boatdocking.com www.ctlow.ca/Trojan26 - my boat ==== "Gary Warner" wrote in message ... Friday Ethics Question: ...They gave us a refund ...But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? Of course, if it were a Wednesday, or some other less ethical day... |
#12
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#13
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![]() I just want to clear up a few points: #1 - I discovered when reading the manual for the part that it was the wrong one. They did not discover it for me. #2 - I did not post this here looking for "advice" to help me determin what to do. I know what I think. I was just curious to see what some you all would say. I agree that paying is the right thing. But it's the WHY that I like to hear people say. I'm not religious so anything like because I will be judged by God or in the afterlife doesn't do it for me. I do believe in something bigger like that all actions we take effect the entire "cosmos" so even though this is a very small thing - it will either contribute to making things a little better or a little worse. ~ But even with this the consequences are so small to everyone that this, while a good reason, is not all that compelling. Reasons like "because" or "it's the right thing to do" are OK, but really don't say much. My biggest reason seems to be somewhat selfish. I know that I would always look at our beautiful boat and trailer and have a little sting of regret or embarrasment (and some other terms). Lastly, I do believe a bit in Karma. I agree that many people use that term almost as lightly as "because". But if you think somewhat deeply I do believe one can find real-life-physics mechanisims that "Karma" can be a short- hand for. I could type tens of pages explaining my thoughts behind why "Karma" is real...but not right now. Time for a beer and then dinner. Have a good weekend you all. Gary |
#14
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![]() "WaIIy" wrote: I'm amazed you would ask this, let alone in a public forum. Please see my other post on this. Please don't assume that because I asked the question I was in a quandry. I was looking for what you all would say. |
#15
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I would agree in this case. My motto is...if you are treated
fairly...return the favour. Besides, you may need them again for help, warranty replacement...whatever. Gary Warner wrote in message ... Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
#16
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![]() Also, I have, I think, the distinction of posting the only post this year that everyone on this group seems to be in agreement on..... PS: "Stella Blue" is a friend of mine and I was posting from that computer. "WaIIy" wrote in message ... On Fri, 14 Nov 2003 14:42:49 -0500, "Gary Warner" wrote: Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? I'm amazed you would ask this, let alone in a public forum. |
#17
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On Sat, 15 Nov 2003 01:24:05 GMT, WaIIy wrote:
On Fri, 14 Nov 2003 19:15:00 -0500, "Stella Blue" wrote: My biggest reason seems to be somewhat selfish. I know that I would always look at our beautiful boat and trailer and have a little sting of regret or embarrasment (and some other terms). Guilt seems to be your motivater. Interesting. You should read his entire thoughtful post--not merely the one sentence that gave you an opportunity to insult him. Joe Parsons |
#18
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Hey Gary,
I am sure, that sooner or later, the bean counters will get around to the error and bill you. If I were you, I would call *their* error to attention accounts recieveable, enclosing a check to take care of the matter. The next time you need parts, (Say on the road.) the company will be happy to send you, express, any parts you may urgently need, as you have now proved you are credit worthy. Actions of this sort goes a long way with billing departments and management. I (we) pay all our bills on time. Most suppliers we deal with are glad to send us anything we need with an invoice. Just my opinion, Capt. Frank Gary Warner wrote: Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
#19
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No non-pondscum would even think there is a question.
Period. .. |
#20
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I tend to assume that they will do thier job and find the error - OR - karma
granted me a break for having the frustration of dealing with incorrect parts. I have enough trouble dealing with my own errors - I let others deal with theirs. But I NEVER misrepresent anything to "cause" an error. -W "Gary Warner" wrote in message ... Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
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