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Friday Ethics Question
Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
So the basic question is: If a company sends you something and forgets to
charge you, do you tell them? And even more telling, WHY? In this case, my opinion is that you should pay. You ordered the wrong part. The company could have simply supplied the part you ordered, collected your money, and gone merrily down the road. When you later discovered the part you had specified was the wrong part for the job, the company could have refused to accept a return and suggest that you buy another one, or could have charged you a restocking fee. The company took enough interest in your ultimate satisfaction to call your attention to the fact that you had ordered an improper part, and aranged to send you the actual part you should have ordered in the first place. Should you repay that kindness by stiffing them for $135? Nah. They saved you from the consequences of your own oversight. The least you can do is be equally classy in return. Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
"Gary Warner" wrote in message ... Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
I would tell them, because that is the way I would want to be treated if I
was the supplier. They went out of their way to treat you like a valued customer, now is the time to treat them like a valued supplier. "Gary Warner" wrote in message ... Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
On Fri, 14 Nov 2003 14:42:49 -0500, "Gary Warner"
wrote: Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? Boy, a real problem with situational ethics here....... 1, Yes. 2. Because a) It is the right thing to do, and b) There is no way to reconcile getting something for free that you knew you were to pay for. Flip side: So the basic question is: If a company sends you something and discovers they have accidentally charged you twice, do they tell you? And even more telling, WHY? |
Friday Ethics Question
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Friday Ethics Question
"Gary Warner" wrote in message
... So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? What's your time worth? Do you have enough free time, or would you rather waste more of it doing chores? How much time would it have taken to attempt installing the incorrect part? What did you do with the time you saved by NOT dicking around with the wrong part? Do you see that whatever benefit you derived from having the RIGHT part, it was due to the efforts of the supplier? |
Friday Ethics Question
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Friday Ethics Question
On Fri, 14 Nov 2003 14:42:49 -0500, "Gary Warner"
wrote: So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? Yes. Karma. In your case, who the heck wants to be driving down with road with bad trailer brake karma? bb |
Friday Ethics Question
"WaIIy" wrote in message
... "karma" is a contrived device for people who can't figure things out on their own. Thank you Wally. Another nugget of wisdom from the water boy on the intellectual farm team. Main Entry: kar·ma Pronunciation: 'kär-m& also 'k&r- Function: noun Etymology: Sanskrit karma fate, work Date: 1827 1 often capitalized : the force generated by a person's actions held in Hinduism and Buddhism to perpetuate transmigration and in its ethical consequences to determine the nature of the person's next existence. Think you can go back an reinterpret the message you bashed due to your ignorance? |
Friday Ethics Question
Of course you should pay. (It might be a test!)
==== Charles T. Low - remove "UN" www.boatdocking.com www.ctlow.ca/Trojan26 - my boat ==== "Gary Warner" wrote in message ... Friday Ethics Question: ...They gave us a refund ...But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? Of course, if it were a Wednesday, or some other less ethical day... |
Friday Ethics Question
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Friday Ethics Question
I just want to clear up a few points: #1 - I discovered when reading the manual for the part that it was the wrong one. They did not discover it for me. #2 - I did not post this here looking for "advice" to help me determin what to do. I know what I think. I was just curious to see what some you all would say. I agree that paying is the right thing. But it's the WHY that I like to hear people say. I'm not religious so anything like because I will be judged by God or in the afterlife doesn't do it for me. I do believe in something bigger like that all actions we take effect the entire "cosmos" so even though this is a very small thing - it will either contribute to making things a little better or a little worse. ~ But even with this the consequences are so small to everyone that this, while a good reason, is not all that compelling. Reasons like "because" or "it's the right thing to do" are OK, but really don't say much. My biggest reason seems to be somewhat selfish. I know that I would always look at our beautiful boat and trailer and have a little sting of regret or embarrasment (and some other terms). Lastly, I do believe a bit in Karma. I agree that many people use that term almost as lightly as "because". But if you think somewhat deeply I do believe one can find real-life-physics mechanisims that "Karma" can be a short- hand for. I could type tens of pages explaining my thoughts behind why "Karma" is real...but not right now. Time for a beer and then dinner. Have a good weekend you all. Gary |
Friday Ethics Question
"WaIIy" wrote: I'm amazed you would ask this, let alone in a public forum. Please see my other post on this. Please don't assume that because I asked the question I was in a quandry. I was looking for what you all would say. |
Friday Ethics Question
I would agree in this case. My motto is...if you are treated
fairly...return the favour. Besides, you may need them again for help, warranty replacement...whatever. Gary Warner wrote in message ... Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
Also, I have, I think, the distinction of posting the only post this year that everyone on this group seems to be in agreement on..... PS: "Stella Blue" is a friend of mine and I was posting from that computer. "WaIIy" wrote in message ... On Fri, 14 Nov 2003 14:42:49 -0500, "Gary Warner" wrote: Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? I'm amazed you would ask this, let alone in a public forum. |
Friday Ethics Question
On Sat, 15 Nov 2003 01:24:05 GMT, WaIIy wrote:
On Fri, 14 Nov 2003 19:15:00 -0500, "Stella Blue" wrote: My biggest reason seems to be somewhat selfish. I know that I would always look at our beautiful boat and trailer and have a little sting of regret or embarrasment (and some other terms). Guilt seems to be your motivater. Interesting. You should read his entire thoughtful post--not merely the one sentence that gave you an opportunity to insult him. Joe Parsons |
Friday Ethics Question
Hey Gary,
I am sure, that sooner or later, the bean counters will get around to the error and bill you. If I were you, I would call *their* error to attention accounts recieveable, enclosing a check to take care of the matter. The next time you need parts, (Say on the road.) the company will be happy to send you, express, any parts you may urgently need, as you have now proved you are credit worthy. Actions of this sort goes a long way with billing departments and management. I (we) pay all our bills on time. Most suppliers we deal with are glad to send us anything we need with an invoice. Just my opinion, Capt. Frank Gary Warner wrote: Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
No non-pondscum would even think there is a question.
Period. .. |
Friday Ethics Question
I tend to assume that they will do thier job and find the error - OR - karma
granted me a break for having the frustration of dealing with incorrect parts. I have enough trouble dealing with my own errors - I let others deal with theirs. But I NEVER misrepresent anything to "cause" an error. -W "Gary Warner" wrote in message ... Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
See? I saw it as karma already coming full circle..... LOL
"bb" wrote in message Yes. Karma. In your case, who the heck wants to be driving down with road with bad trailer brake karma? bb |
Friday Ethics Question
Or to put it another way........ if a company is niggardly paying minimum
wage to employees, they get what they pay for. I'm not the quality controll dept at XXX parts vendor, I'm the QC at Clams Canino Marine and that's work enough for me. -W "Clams Canino" wrote in message news:YOhtb.150979$mZ5.1033876@attbi_s54... I tend to assume that they will do thier job and find the error - OR - karma granted me a break for having the frustration of dealing with incorrect parts. I have enough trouble dealing with my own errors - I let others deal with theirs. But I NEVER misrepresent anything to "cause" an error. -W "Gary Warner" wrote in message ... Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
Gary,
You should tell them! Because it's the right think to do. If you made the mistake, wouldn't you want your customer to be honest? Paul "Gary Warner" wrote in message ... Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? |
Friday Ethics Question
Gary,
I guess it comes down to what you see when you look in the mirror. Like you say it's not a big think, but in the world of Karma things add up. Maybe it comes down to are you for good or evil, what you contribute to the overall Karma is it a positive or a negative? I guess it's just striving to do the right thing and every little bit counts. Paul "Stella Blue" wrote in message ... I just want to clear up a few points: #1 - I discovered when reading the manual for the part that it was the wrong one. They did not discover it for me. #2 - I did not post this here looking for "advice" to help me determin what to do. I know what I think. I was just curious to see what some you all would say. I agree that paying is the right thing. But it's the WHY that I like to hear people say. I'm not religious so anything like because I will be judged by God or in the afterlife doesn't do it for me. I do believe in something bigger like that all actions we take effect the entire "cosmos" so even though this is a very small thing - it will either contribute to making things a little better or a little worse. ~ But even with this the consequences are so small to everyone that this, while a good reason, is not all that compelling. Reasons like "because" or "it's the right thing to do" are OK, but really don't say much. My biggest reason seems to be somewhat selfish. I know that I would always look at our beautiful boat and trailer and have a little sting of regret or embarrasment (and some other terms). Lastly, I do believe a bit in Karma. I agree that many people use that term almost as lightly as "because". But if you think somewhat deeply I do believe one can find real-life-physics mechanisims that "Karma" can be a short- hand for. I could type tens of pages explaining my thoughts behind why "Karma" is real...but not right now. Time for a beer and then dinner. Have a good weekend you all. Gary |
Friday Ethics Question
On Fri, 14 Nov 2003 21:28:59 GMT, WaIIy
wrote: "karma" is a contrived device for people who can't figure things out on their own. I'm still waiting for you to add anything of intellectual value to any of the discussions on rec.boats. I'm a very, very patient person. I'm not giving up hope that someday you will make me proud, grasshopper. bb |
Friday Ethics Question
bb wrote:
On Fri, 14 Nov 2003 21:28:59 GMT, WaIIy wrote: "karma" is a contrived device for people who can't figure things out on their own. I'm still waiting for you to add anything of intellectual value to any of the discussions on rec.boats. I'm a very, very patient person. I'm not giving up hope that someday you will make me proud, grasshopper. bb You also must be waiting for hell to freeze over. Wally is one of the dumbest clucks who posts here. He's a first cousin to Dave Hall, who just yesterday claimed that psychiatry was never necessary, and that he would be able to force his young daughter to behave in a way he found acceptable. Wally probably thinks karma is the candy coating sometimes applied to apples on a stick. -- Email sent to is never read. |
Friday Ethics Question
On Sat, 15 Nov 2003 10:34:37 -0500, Harry Krause
wrote: You also must be waiting for hell to freeze over. Hey man, the Bucs won the Super Bowl. Lightning can strike twice, I just know it. bb |
Friday Ethics Question
Gary,
I guess it comes down to what you see when you look in the mirror. Like you say it's not a big think, but in the world of Karma things add up. When I was in the automobile business, we used to joke about "Carma, with a C". Over the years, a spooky tendency became apparent. Some customers who came in to buy cars had belligerent, antagonistic attitudes. They would scream about getting "screwed" on a $20,000 transaction if they discovered somebody else had paid $50 less. They would bitch and moan about the product's shortcomings throughout the demonstration and negotiation. They would make disparaging remarks about auto salespeople, the dealership, the manufacturer, etc. In short, these people arrived in a miserable frame of mind and were determined to make everyone else equally miserable if at all possible. Then, there were the customers who treated people nicely, expected a fair and favorable deal but knew how to negotiate without ascribing canine tendencies to dear old Mom, and wouldn't come charging back in three days later yelling at the salesman because the left rear tire had one pound too little air pressure. These folks seemed to run on positive energy. One of life's mysteries was how often it developed that when people hated their cars, the cars would "hate them" back. Maybe it was only because the antagonistic jerks made themselves so evident when they had to bring their car in for repairs......but it did seem that the miserable and unhappy people had far more problems with their vehicles after purchase than the folks who acted decently and ultimately purchased something they enjoyed. We only half way joked that it was Carma, with a C. |
Friday Ethics Question
bb wrote:
On Sat, 15 Nov 2003 10:34:37 -0500, Harry Krause wrote: You also must be waiting for hell to freeze over. Hey man, the Bucs won the Super Bowl. Lightning can strike twice, I just know it. bb One of these days I'll have to watch a pro football game again. I suppose that'll be after I attend another NASCAR event. Corporate sports just don't do it for me. -- Email sent to is never read. |
Friday Ethics Question
On Sat, 15 Nov 2003 11:00:48 -0500, Harry Krause
wrote: Corporate sports just don't do it for me. Can't say as I blame anyone for being turned off by pro sports. I've been a Bucs fan for many years and enjoyed their run to the SB. But, I watch when it's entertaining, and I don't watch when it isn't. I keep in mind that it is just that, entertainment. Although one of my favorite games of the year is this Sunday (Bucs/Packers), I'm gonna try and go fishing instead if the weather is good. I've had my new boat for a couple of months now and haven't been able to use it but once. bb |
Friday Ethics Question
"WaIIy" wrote in message
... On Fri, 14 Nov 2003 21:41:22 GMT, "Doug Kanter" wrote: Think you can go back an reinterpret the message you bashed due to your ignorance? If you need to resort to a dictionary to support your opinions, you need better opinions. No entry found for douglas. Did you mean dogmas? I was helping you with a word you were having a hard time with. Say "thank you" and go back to sleep. |
Friday Ethics Question
On Fri, 14 Nov 2003 21:27:50 GMT, WaIIy
wrote: On Fri, 14 Nov 2003 15:24:58 -0500, Gene Kearns wrote: Flip side: So the basic question is: If a company sends you something and discovers they have accidentally charged you twice, do they tell you? And even more telling, WHY? There is no flip side to this question. I don't get your drift. Are you saying it is a clear morality issue, you feel there is only one point of view, or? |
Friday Ethics Question
Wally,
I know it bother's you that I even could HAVE this question in my head. But there are many good reasons to stop and take a close look at beliefs one thinks are rock solid. Here are a few: -- To know exactly WHY you have that belief. I can imagine that to you it is just "no question", "no choice", and just "is". But somewhere in there there *are* reasons driving you. To not inspect yourself once in a while and reassess what makes you tick is, to me, a shame. -- Another reason is that some people, even if it's only a few, will clearly see it another way. You vehemently disagree with the other view, but learning what makes others tick can help you to understand them....even if you disagree or dislike them. Why, Wally, do you feel so strongly that one should tell the company of the mistake? So far you haven't given *any* reason other than an implied "because". And it was you that said: "karma" is a contrived device for people who can't figure things out on their own. So have you figured something out? Is it deeper than "because" or "religion"? I hope so. And I'd be very interested (seriously) to hear your thoughts. It's why I asked the qustion. Gary |
Friday Ethics Question
Thanks. |
Friday Ethics Question
Subject: Friday Ethics Question
From: Joe Parsons On 14 Nov 2003 20:03:29 GMT, (Gould 0738) wrote: [snip] The company took enough interest in your ultimate satisfaction to call your attention to the fact that you had ordered an improper part, and aranged to send you the actual part you should have ordered in the first place. Should you repay that kindness by stiffing them for $135? Nah. They saved you from the consequences of your own oversight. The least you can do is be equally classy in return. What he said. Joe Parsons I'm with them. Capt. Bill |
Friday Ethics Question
Gary Warner wrote:
Friday Ethics Question: I ordered parts worth over $1000 to make a trailer. When we went to pick them up one of the parts, a brake actuator, worth about $135 was the one we ordered but not the right part for the job. The company agreed that there was no way for me to know this was the wrong part and agreed that they should have know and advised us. They gave us a refund for the incorrect part and said they would ship - at their expense - the correct one. Yesterday a package arrived with the replacement part and another item we had ordered. They paid the shipping, as they said they would, and they charged us for the new item. But they did not charge us for the new actuator. So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? Many companies have great customer service policies. I have dealt with some who have sent me parts for free, just as a thanks for using their products (Bennett Trim tabs comes to mind). This could be something like that. But I would call first to ask if that was their intention. Certainly, it would be easy to take the attitude that "they screwed up, and it's in my favor", and take it to the bank. But those little "oopses" eventually add up, and usually result in cost increases over the board to cover them. But if you were willing to pay in good faith to begin with, this should not be such a difficult decision. Honesty - it's not just an obsolete concept. Dave |
Friday Ethics Question
bb wrote:
On Fri, 14 Nov 2003 14:42:49 -0500, "Gary Warner" wrote: So the basic question is: If a company sends you something and forgets to charge you, do you tell them? And even more telling, WHY? Yes. Karma. In your case, who the heck wants to be driving down with road with bad trailer brake karma? bb Especially if your Karma runs over my dogma...... Dave |
Friday Ethics Question
Doug Kanter wrote:
"WaIIy" wrote in message ... "karma" is a contrived device for people who can't figure things out on their own. Thank you Wally. Another nugget of wisdom from the water boy on the intellectual farm team. Main Entry: kar·ma Pronunciation: 'kär-m& also 'k&r- Function: noun Etymology: Sanskrit karma fate, work Date: 1827 1 often capitalized : the force generated by a person's actions held in Hinduism and Buddhism to perpetuate transmigration and in its ethical consequences to determine the nature of the person's next existence. Think you can go back an reinterpret the message you bashed due to your ignorance? I think what Wally was refering to, was the spirituality asscociated with the term "Karma". It's akin to saying "it's in God's hands". Something those who don't share that particular belief system are likely to dispute. Dave |
Friday Ethics Question
Harry Krause wrote:
bb wrote: On Fri, 14 Nov 2003 21:28:59 GMT, WaIIy wrote: "karma" is a contrived device for people who can't figure things out on their own. I'm still waiting for you to add anything of intellectual value to any of the discussions on rec.boats. I'm a very, very patient person. I'm not giving up hope that someday you will make me proud, grasshopper. bb You also must be waiting for hell to freeze over. Wally is one of the dumbest clucks who posts here. He's a first cousin to Dave Hall, who just yesterday claimed that psychiatry was never necessary, and that he would be able to force his young daughter to behave in a way he found acceptable. Like a typical liberal, you once again pick and chose what you read, spin it in a way as to reveal it in the most unfavorable light, and then repost it as if it were the truth. I NEVER said that psychaitry was *never* necessary, only that there are a great many people who are "addicted" to therapy today, because they've never learned how to deal with problems. Go ahead, deny that this happens. I'm not "forcing" my daughter to act in an "acceptable way". I'm just guiding her down a proper path, and not giving her the chance to adopt bad habits. Dave Wally probably thinks karma is the candy coating sometimes applied to apples on a stick. -- Email sent to is never read. |
Friday Ethics Question
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