Harry sez...

I've got nuthin' against Indians, some of my best friends are Indians.
That's a load of crap. Any body who resorts to that line is racist.


"Harry Krause" wrote in message
...
I've been an ATT Wireless customer for nearly eight years, but not for
long.

ATT Wireless (which is not owned by ATT now but used to be) has
contracted out its customer service department to India.

Next week, I'm going to cancel my ATT Wireless account and pay a $150
penalty for getting out of my contract with that provider.

I have nothing against India or that country's workforce. But I'd rather
the dollars I shell out for services provide incomes for workers on this
continent.

I'm delighted to report that at the local supermarket I frequent, not
only are the self-checkout lanes mostly unused, but that I always hear
customers telling the managers they're NOT going to use self-checkout
because it puts their friends and neighbors who are employed at that
market out of work.

Further, one of our local hospitals apparently was going to ship its
non-emergency radiology interpretation work overseas using electronic
file transfer of some sort. A petitiot drive started up, and enough
signatures were obtained to "convince" the hospital to NOT do that.

You *can* make a difference.

This is the same Harry that drives a Toyota, claims to have a non union
made Parker boat with Yamaha engines? Figures.
G
"1900" wrote in message
...
Harry sez...

I've got nuthin' against Indians, some of my best friends are Indians.
That's a load of crap. Any body who resorts to that line is racist.


"Harry Krause" wrote in message
...
I've been an ATT Wireless customer for nearly eight years, but not for
long.

ATT Wireless (which is not owned by ATT now but used to be) has
contracted out its customer service department to India.

Next week, I'm going to cancel my ATT Wireless account and pay a $150
penalty for getting out of my contract with that provider.

I have nothing against India or that country's workforce. But I'd rather
the dollars I shell out for services provide incomes for workers on this
continent.

I'm delighted to report that at the local supermarket I frequent, not
only are the self-checkout lanes mostly unused, but that I always hear
customers telling the managers they're NOT going to use self-checkout
because it puts their friends and neighbors who are employed at that
market out of work.

Further, one of our local hospitals apparently was going to ship its
non-emergency radiology interpretation work overseas using electronic
file transfer of some sort. A petitiot drive started up, and enough
signatures were obtained to "convince" the hospital to NOT do that.

You *can* make a difference.

1900,

Racist?? Are you an idiot, or what? Ever try to get any tech service or
assistance from those folks? They simply read from scripts as far as I can
tell. Indian tech service sucks, IMO, and when I encounter it my
relationship with the company foisting such substandard service onto me is
finished.

Butch
"1900" wrote in message
...
Harry sez...

I've got nuthin' against Indians, some of my best friends are Indians.
That's a load of crap. Any body who resorts to that line is racist.


"Harry Krause" wrote in message
...
I've been an ATT Wireless customer for nearly eight years, but not for
long.

ATT Wireless (which is not owned by ATT now but used to be) has
contracted out its customer service department to India.

Next week, I'm going to cancel my ATT Wireless account and pay a $150
penalty for getting out of my contract with that provider.

I have nothing against India or that country's workforce. But I'd rather
the dollars I shell out for services provide incomes for workers on this
continent.

I'm delighted to report that at the local supermarket I frequent, not
only are the self-checkout lanes mostly unused, but that I always hear
customers telling the managers they're NOT going to use self-checkout
because it puts their friends and neighbors who are employed at that
market out of work.

Further, one of our local hospitals apparently was going to ship its
non-emergency radiology interpretation work overseas using electronic
file transfer of some sort. A petitiot drive started up, and enough
signatures were obtained to "convince" the hospital to NOT do that.

You *can* make a difference.

"Butch Davis" wrote in message
ink.net...
1900,

Racist?? Are you an idiot, or what? Ever try to get any tech service or
assistance from those folks? They simply read from scripts as far as I
can
tell. Indian tech service sucks, IMO, and when I encounter it my
relationship with the company foisting such substandard service onto me is
finished.

I have to agree. My son bought a Dell computer against my advice. He's
having a problem with his network card as diagnosed by his service provider.
He called 'India' and wasted an hour talking to a 'service rep' who insisted
nothing was wrong from 10,000 miles away. I advised my son to just
purchase a new card and listen to the 'old man' next time.

"Don White" wrote in message
...

"Butch Davis" wrote in message
ink.net...
1900,

Racist?? Are you an idiot, or what? Ever try to get any tech service
or
assistance from those folks? They simply read from scripts as far as I
can
tell. Indian tech service sucks, IMO, and when I encounter it my
relationship with the company foisting such substandard service onto me
is
finished.

I have to agree. My son bought a Dell computer against my advice. He's
having a problem with his network card as diagnosed by his service
provider.
He called 'India' and wasted an hour talking to a 'service rep' who
insisted
nothing was wrong from 10,000 miles away. I advised my son to just
purchase a new card and listen to the 'old man' next time.



Whattya expect? Everyone wants to buy a computer for $600 today which sold
for $1500 two years ago. You think Dell's going to find people in Texas who
are fluent in English and will work for $5.75 per hour?

Doug Kanter wrote:

"Don White" wrote in message
...

"Butch Davis" wrote in message
ink.net...
1900,

Racist?? Are you an idiot, or what? Ever try to get any tech service
or
assistance from those folks? They simply read from scripts as far as I
can
tell. Indian tech service sucks, IMO, and when I encounter it my
relationship with the company foisting such substandard service onto me
is
finished.

I have to agree. My son bought a Dell computer against my advice. He's
having a problem with his network card as diagnosed by his service
provider.
He called 'India' and wasted an hour talking to a 'service rep' who
insisted
nothing was wrong from 10,000 miles away. I advised my son to just
purchase a new card and listen to the 'old man' next time.



Whattya expect? Everyone wants to buy a computer for $600 today which sold
for $1500 two years ago. You think Dell's going to find people in Texas who
are fluent in English and will work for $5.75 per hour?




Perhaps in January 2005 in Crawford?

I had another "customer service" run-in today with another offshore
company, whose representative told me a product I bought would be in my
hands in five to seven days, as soon as it was shipped to my address
from Largo, Maryland. That's about 50 miles away. So I asked the person
on the other end of the phone where she was, and she said, "We're in
Largo." I asked her if she had heard of the Maryland county in which I
live. She said no. She obviously was not in Largo.

Found out she was in Manilla.

I just cancelled the order and will be sending a letter to the CEO of
the company involved.

"Don White" wrote in message
...

"Butch Davis" wrote in message
ink.net...
1900,

Racist?? Are you an idiot, or what? Ever try to get any tech service
or
assistance from those folks? They simply read from scripts as far as I
can
tell. Indian tech service sucks, IMO, and when I encounter it my
relationship with the company foisting such substandard service onto me
is
finished.

I have to agree. My son bought a Dell computer against my advice. He's
having a problem with his network card as diagnosed by his service
provider.
He called 'India' and wasted an hour talking to a 'service rep' who
insisted
nothing was wrong from 10,000 miles away. I advised my son to just
purchase a new card and listen to the 'old man' next time.



Actually Dell makes a pretty decent pc if you don't go with the cheapest one
(the Dimension 2400 with audio and video integrated into the motherboard).

The Dimension 4600 is consistently rated as a best buy with high marks on
performance.

Next time you get hooked up with a tech from India ask to be transferred to
one in the US. They will gladly transfer you.

You think Dell's going to find people in Texas who
are fluent in English and will work for $5.75 per hour?

$1 per hour is the going rate for English speaking help in India or the
Phillipines.

'Course you can halfway live on $40 a week in some places. In Texas, that 40
bucks would fill your gas tank, buy you a six pack, and leave enough left over
for a corn dog. Every week.

Gould,
I am curious where you found the info on paying those in India $1 an hour,
can you provide a link?


"Gould 0738" wrote in message
...
You think Dell's going to find people in Texas who
are fluent in English and will work for $5.75 per hour?

$1 per hour is the going rate for English speaking help in India or the
Phillipines.

'Course you can halfway live on $40 a week in some places. In Texas, that
40
bucks would fill your gas tank, buy you a six pack, and leave enough left
over
for a corn dog. Every week.

Gould,
I am curious where you found the info on paying those in India $1 an hour,
can you provide a link?



Enter: $1 hour wages India in a search engine. I got 807 hits.
Checking several of them establishes a common agreement that help line,
warranty, and other customer service workers in India are
earning $1 an hour, or in some cases less.

Our local newspaper ran a series on outsourcing last winter, and the wage
figure was mentioned repeatedly.

It isn't possible for Americans to decide to work cheaply enough to compete.
$2000 a year won't support *anybody* in the US.

Programmers, tech writers, accountants, are next. Any job that can be done at a
computer and the results sent in to a website from anywhere around the world
will no longer be done in the US. Time to take up plumbing, auto mechanics,
house painting, or some type of sales that can't be handled strictly over the
telephone.

Say hello the world economy. The great "equalizer". Those at the top will be
brought down a peg or three (that would be working folks in NA), so that the
poorest of the poor folk elsewhere can step up a little.
If you're living in a mud hut in a 3rd world country, you may soon be slightly
better off. If you own enough of any one of the companies making astronomical
profits by paying almost nothing for wages, you will soon be better off as
well. Everybody else, not so much.